Fujitsu Business Solutions Specialist

4 weeks ago


Pune, Maharashtra, India Fujitsu Full time

Job Summary

We are seeking a skilled ServiceNow Business Analyst Consultant to join our team at Fujitsu. The ideal candidate will have experience in IT Service Management and ServiceNow implementation, with a strong understanding of ITIL processes and Configuration Management.

Key Responsibilities

  • Define and gather business requirements for ServiceNow implementation and ongoing support.
  • Analyze business processes and develop innovative solutions to improve operational maturity.
  • Work closely with process owners and request type owners to elicit and agree requirements for request workflows and IT self-service.
  • Ensure users are challenged respectfully when requesting ServiceNow enhancements and that lean/six sigma, process design standards are integrated into each design.
  • Resolve escalated issues/defects within ServiceNow and provide timely status reports to the Project Manager and Process Consultant.

Requirements

  • Proven track record in ITSM project management, ideally with a strong background in delivering strategic ServiceNow IT Service management solutions.
  • Strong understanding of ITIL processes and Configuration Management.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.


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