Fujitsu Business Solutions Specialist
4 weeks ago
Job Summary
We are seeking a skilled ServiceNow Business Analyst Consultant to join our team at Fujitsu. The ideal candidate will have experience in IT Service Management and ServiceNow implementation, with a strong understanding of ITIL processes and Configuration Management.
Key Responsibilities
- Define and gather business requirements for ServiceNow implementation and ongoing support.
- Analyze business processes and develop innovative solutions to improve operational maturity.
- Work closely with process owners and request type owners to elicit and agree requirements for request workflows and IT self-service.
- Ensure users are challenged respectfully when requesting ServiceNow enhancements and that lean/six sigma, process design standards are integrated into each design.
- Resolve escalated issues/defects within ServiceNow and provide timely status reports to the Project Manager and Process Consultant.
Requirements
- Proven track record in ITSM project management, ideally with a strong background in delivering strategic ServiceNow IT Service management solutions.
- Strong understanding of ITIL processes and Configuration Management.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
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