Senior Service Operations Professional

2 days ago

Gurgaon Gurugram Bilaspur Haryana, India beBeeSpecialist Full time US$ 9,00,000 - US$ 12,00,000

**Job Summary**

Contribute as a skilled Service Operations Specialist who specializes in one or more key functions, such as Fault Management, Configuration Management, or Performance Management. Work independently within global guidelines and best practices, utilizing expertise to solve complex problems and contribute to process improvements.

**Key Responsibilities and Deliverables**
  • Work for one or more of the key functions of UDM Service Operations delivery (Fault Management, Configuration Management, Performance Management, Security Management, OSS Management) in a large-scale delivery environment.
  • Independently collaborate within, while also contributing to, global guidelines and best practices of the Managed Services function(s), set within an overall MS context.
  • Exhibit substantial discretion and employ specialist knowledge, analytical skills, judgment, and broad conceptual and practical experience to resolve complex problems, whether one-off or recurring.
  • Significantly enhance the managed services process and practice improvements for the function, taking into account efficiency, effectiveness, risk, and quality.
  • Act as a professional advisor and mentor for staff, work teams, and taskforces, across both own and other functional areas.

Experience and Skills Required:

  • 9-12 years of applied experience with a B.E/B.Tech/M.E/M.Tech/MCA educational background.
  • Experience in Unified Data Management Service Operations delivery.
  • Expertise in taking high-level responsibility for high-risk Methods of Procedures (MoPs) and change procedures.
  • Proven experience in end-to-end delivery perspective, collaborating with counterparts in other Managed Service functions.
  • Experience in handling high-impact individual or multiple recurrent incidents, or risks.

Preferred Qualifications:

  • The ability to develop technical documentation, including detailed designs, plans, and reports.
  • Problem-solving skills with the ability to identify and address network challenges in a complex, multi-cloud environment.
  • Excellent communication skills with the ability to articulate technical concepts to non-technical stakeholders and collaborate across teams.
**What We Offer**

A collaborative and dynamic work environment that supports professional growth and development.

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