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Service Account Manager for National Accounts

1 month ago

Mumbai, Maharashtra, India Carrier Full time

Job Summary

We are seeking a highly skilled Service Account Manager to join our team at Carrier. As a Service Account Manager for National Accounts, you will be responsible for managing service accounts for national customers, monitoring and controlling customer complaints, and ensuring timely closure.

Key Responsibilities

  • Manage service accounts for national customers
  • Monitor and control customer complaints
  • Ensure timely closure of customer complaints
  • Build and maintain relationships with key stakeholders
  • Finalize techno-commercial contracts with corporate customers
  • Ensure timely completion of commercial activities
  • Grow service business by 30-40%
  • Be the first choice for service solutions for our customers
  • Build brand value for Carrier for their service solutions

Requirements

  • Technical graduate from a reputed institute/university
  • Minimum 5 years of relevant experience
  • Minimum 3 years of experience in managing large customers (>$10 Cr annual)
  • Well-versed with HVAC equipment and service operations

What We Offer

  • Competitive benefits programs
  • Flexible schedules
  • Parental leave
  • Professional development opportunities
  • Employee Assistance Programme

Our Commitment to You

We strive to provide a great place to work that attracts, develops, and retains the best talent. We foster teamwork and drive innovation for the benefit of our customers. We create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation.