Multilingual Quality Assurance Specialist

1 week ago

Vadodara, Gujarat, India beBeeLanguage Full time ₹ 15,00,000 - ₹ 28,00,000
Key Responsibilities:
  • Ensure quality standards are met by conducting thorough audits and utilizing designated tools.
  • Provide constructive feedback to leaders, operations, and clients on quality scores, highlighting areas for improvement at the agent, process, and campaign levels.
  • Report or escalate critical compliance and behavior issues, including unethical actions.
  • Collaborate with leaders to enhance customer interactions, share feedback from calibration calls, and contribute to recommendations.
  • Support routine and ad-hoc requests, contributing to projects and initiatives within the department.
  • Maintain confidentiality of all reports, files, schedules, databases, and documents, as well as customer and proprietary information.
Required Skills and Qualifications:
  • Excellent Spanish and English language skills
  • Exceptional listening and analytical skills, strong interpersonal communication skills
  • Attention to detail, drive, and ability to deliver exceptional customer service to internal and external customers
  • Spanish Language Expert – B2 Level (Minimum)
  • Ability to work independently, exercise strict confidentiality, and adapt to US shifts
  • Basic Excel, logical, and analytical skills
  • Prior experience in quality assurance
  • Excellent listening, reading, writing, and speaking skills in Spanish and English
  • Quick learner, flexible working hours, and graduate level proficiency in MS Office

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