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2 days ago
Job Title: Term Insurance Operations Specialist
Job Overview:
The primary goal of this role is to oversee post-payment cases, ensuring a seamless experience for customers. This entails managing various operational processes to drive case issuance and improve overall efficiency.
Key Responsibilities:
- Manage post-payment cases, ensuring timely resolution and customer satisfaction.
- Communicate effectively with customers and stakeholders to drive case progression.
- Identify areas for process improvement and implement changes to enhance issuance rates and reduce turnaround time.
Requirements:
- Strong written and verbal communication skills are essential for effective collaboration with colleagues and external parties.
- A basic understanding of insurance underwriting principles and decision-making processes is necessary for success in this role.
- Proven stakeholder management skills are required to build strong relationships with customers and internal teams.
- Minimum 1+ years of experience in Insurance operations is preferred.
- Familiarity with basic computer software and Excel skills is beneficial.
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