Travel Industry Customer Support Professional

8 hours ago

Kozhikode, Kerala, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

We are a dynamic organization based in the heart of Silicon Valley, serving a diverse global customer base and operating across multiple regions.

Job Title: Customer Service Expert

In this role, you will be responsible for managing and resolving issues by communicating with drivers and fleets, upholding high service standards, and developing strong relationships with Suppliers, CS Operations, Sales, and other functions.

Key Responsibilities:
  • Manage and resolve issues by communicating with drivers and fleets.
  • Enforce high service standards.
  • Confirm the ride was completed and apply changes in the system or ask the driver to do it.
  • Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
  • Develop and maintain good working relationships with Suppliers, CS Operations, Sales, and other functions, plus any external stakeholders.
  • Provide exceptional customer support.

Our ideal candidate has experience working in the Tourism & Travel sector, Ground Transportation industry (Preferred), and strong operational and analytical skills. They should also have strong problem-solving skills, excellent English verbal and written communication, proficiency with Microsoft Office Suite, and ability to accommodate a full-time schedule of 24*7 and 6 days a week.

Requirements:
  • Experience working in the Tourism & Travel sector, Ground Transportation industry (Preferred).
  • Minimum 2 years of experience working as a customer support representative or in a similar environment.
  • Strong operational and analytical skills.
  • Strong problem-solving skills.
  • Excellent English verbal and written communication.
  • Proficiency with Microsoft Office Suite.
  • Able to accommodate a full-time schedule of 24*7 and 6 days a week.
  • Ability to prioritize and manage their time effectively.
  • Ready to work in a fast-paced environment.
  • Attentive to details.
  • Conversational Spanish speaking skills.

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