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Customer Service Representative

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About the Position

We are seeking enthusiastic and customer-focused professionals to fill a key role in our team. As a newcomer, you will be trained to handle customer inquiries, resolve issues, and ensure a positive experience.

Key Responsibilities:

  • Handle inbound and outbound customer calls with professionalism.
  • Provide assistance with queries, complaints, and product/service information.
  • Offer accurate and timely responses to customer concerns.
  • Maintain records of customer interactions and update databases.
  • Elevate complex issues to relevant departments when necessary.
  • Foster customer satisfaction through exceptional service.

Requirements:

  • Excellent verbal and written communication skills.
  • A positive attitude, patience, and problem-solving ability.
  • Willingness to work in shifts if required.