Diagnostic Technologist, Hyderabad
1 week ago
At Cepheid, a Danaher company, we're passionate about revolutionizing healthcare through fast and accurate diagnostic testing. Our mission drives us every day as we develop groundbreaking solutions to tackle the world's most complex health challenges.
We're looking for a highly skilled Diagnostic Technologist to join our team in Hyderabad, India.
This role is part of our Customer Care Team and will be based out of Hyderabad, India. As a Diagnostic Technologist, you'll play a vital role in providing field service support for our GeneXpert Product line.
Key Responsibilities:- Travel throughout the region and sometimes to other regions on short notice to support our products and field service partners;
- Manage installations and customer training in close coordination with our Application team;
- Provide support on instrumentation & manage the spare inventory;
- Perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software;
- Work closely with our technical support team to address customer complaints and determine corrective action;
- Able to work on-call on designated weekends to provide service support within a short period.
You'll achieve and exceed Customer Satisfaction objectives.
Requirements:- Bachelor's Degree in Bio Medical or an Engineering related discipline and 1-2 years' experience in a field service role in the same industry;
- Possess the ability to work with customers and vendors at both a business & technical level;
- Ability to work independently with limited supervision is essential;
- Proficient in reporting activities, maintaining local spare parts inventory recording, and travel expenses;
- Time management skill with the ability to multi-task and prioritize events and maintain composure under high levels of demand.
The estimated salary for this role is $60,000 - $80,000 per annum, depending on experience.
We offer a comprehensive benefits package that includes health care programs, paid time off, and career growth opportunities.
Cepheid is committed to a diverse and inclusive culture where everyone feels they belong, and all voices are heard.
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