Advanced Voice Solutions Specialist

2 days ago

Jodhpur, Rajasthan, India beBeeCommunication Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Summary

We are seeking a skilled Senior Voice Analyst to maintain, implement and administer secure, robust, stable and redundant voice and video infrastructure.

The ideal candidate will propose latest technologies and innovations in the voice and video domain, assist the BAU team with critical incidents or tasks and interact with the architecture team for designing IT infrastructure.

Key Responsibilities
  • Perform IP Telephony L1 & L2 tasks (CUCM, Unity, UCCX, Voice Gateways)
  • Experience with Oracle SBC, Kurmi, Clobba (Codesoft)
  • Troubleshoot voice incidents and escalate to Level 3
  • Manage AV tickets, troubleshoot, fix and replace video conferencing units, projectors and a wide array of AV equipment
  • Operate Crestron CP4 and other devices, Kramer, QSC Amplifier, Shure mics
  • Support BAU operations in the voice domain
  • Assist with AV/VC setup and coordinate with vendors for necessary support and resolution
  • Support other 3rd party applications like Digital Signage, Imagicle, Wallboard in the voice domain
  • Coordinate root cause analysis for technical issues and establish recovery and prevention processes
  • Manage obsolescence and follow necessary processes to strengthen infrastructure
  • Finding remediation for vulnerabilities
  • Coordinate with onshore teams, interface with vendors and partners for issue resolution
  • Assist Team Leads/Delivery Manager in maintaining SLA adherence
  • Propose solution alternatives and provide impact analysis for technical changes
  • Translate high-level objectives into low-level work modules and tasks
  • Perform requirements gathering and design
  • ITIL and Change Management experience
  • Support 3rd party applications - Digital Signage, Wallboard, Imagicle
Required Skills and Qualifications
  • Minimum of 5 years' experience covering Cisco voice technologies, AV devices, and/or Oracle SBC
  • Working experience on Cisco IP Telephony, Call Manager, Unity, Voice Gateways, PRI connectivity, Cisco VC
  • Working experience on Oracle SBCs
  • Strong knowledge of SIP
  • Good knowledge of video endpoints (Cisco kit, Room Bar, etc)
  • Knowledge of IPC Unigy, Verba and Nice NTR recording
  • Technical knowledge of network and telecom infrastructure
  • Knowledge of traffic analysis tools: Solarwinds, Netflow, and Wireshark
  • ITIL and Change Management experience
Benefits

As a Senior Voice Analyst, you will have the opportunity to work with cutting-edge technologies and be part of a dynamic team that is dedicated to delivering exceptional results.

You will receive comprehensive training and development opportunities to help you grow your skills and advance your career.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Our company culture values innovation, collaboration and continuous improvement, and we strive to create a work environment that is inclusive and respectful of all employees.

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