Cloud Dialer Specialist

2 days ago

Erode, Tamil Nadu, India beBeeTelephony Full time ₹ 15,00,000 - ₹ 20,00,000
Job Description

As a Telephony Operations Specialist, you play a pivotal role in ensuring the efficiency of dialer campaign operations. This involves monitoring daily contact objectives for all clients through best practices and software tools to maximize campaign productivity.

The successful candidate will be responsible for adherence to regulatory compliance, implementation of client-specific dialing strategies, meeting penetration goals, target abandonment rates, contact rates, call volume, Average Handle Time (AHT), staff utilization, and minimizing average agent idle time.

You will utilize cloud-based dialing software suites like Bright Pattern, MS Office (Excel, Word, Power Point, Power Pivot, etc.), and SQL Server Management Studio for custom reporting and deep-dive data analytics.

Key Responsibilities:
  • Design outbound solution strategies around contact center technology solutions and Omni Channel ACD technology.
  • Help design dialer agent scripting, disposition, and reporting solutions.
  • Work with Business Development and Client Services teams on technology solutions.
  • Monitor performance and efficiencies, provide recommendations for improvements.
  • Clearly document all work with systems and servers.
  • Document and assist in implementing new programs and passing on to sustaining operations.
Attributes & Attitude:
  • Dynamic and dependable.
  • Ability to work under high pressure.
  • Excellent interpersonal and communication skills.
  • Integrity and drive.
  • Energetic and Enthusiastic.
  • Prompt and fast-paced.

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