Global Fiber Order Coordinator

2 days ago


Thiruvananthapuram, Kerala, India beBeeCustomerService Full time ₹ 12,15,000 - ₹ 15,30,000

Job Title: Customer Service Specialist

Location: Chennai (Work from Thiruvananthapuram, India)

We are seeking an experienced international customer service representative with excellent English communication skills to coordinate with Australian customers/stakeholders and manage fiber order delivery.

Key Responsibilities:

  • Act as the primary point of contact for issue resolution and customer communication via calls and emails throughout the order delivery lifecycle.
  • Perform feasibility checks and product selection using client tools, ensuring adherence to client standards and guidelines throughout the qualification process.
  • Manage orders and contracts, follow-up, and maintain end-to-end visibility of order status.
  • Engage with internal and external stakeholders, including end customers, field teams, design teams, and building authorities, ensuring clear, concise, and timely communication.
  • Evaluate 100% quality and KPI compliance for all deliverables.
  • Generate daily dashboards on order status and update customers as per the agreed process.

Requirements:

  • 1+ years of experience in international call center operations (Australian English).
  • Order management knowledge is beneficial.


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