
Senior Product Accelerator
22 hours ago
We are seeking a skilled professional to drive post-launch success of our products by making adoption seamless for customers and internal teams. This role requires hands-on execution-focused individual who will translate new product features into clear playbooks, empower sales and customer experience teams to deliver confidently, and design repeatable systems that reduce support burden.
A key part of this role is leveraging AI and automation to accelerate execution whether that's building smart standard operating procedures, creating AI-powered training content, or setting up automation to eliminate manual effort.
- Deep Product Expertise
- Develop a strong working knowledge of our product suite.
- Be the go-to expert for product workflows and edge cases.
- Enablement & Adoption
- Create onboarding guides, FAQs, and AI-powered knowledge bases for clients and teams.
- Deliver training sessions (live + AI-assisted modules) for sales, customer experience, and operations teams.
- Support client demos and onboarding alongside sales/customer experience teams.
- SOP, Automation & AI
- Draft, update, and automate standard operating procedures for internal teams.
- Leverage AI tools to accelerate documentation, analysis, and support.
- Identify repetitive processes and design automations that scale.
- Cross-functional Feedback Loop
- Capture client/user issues and frontline feedback.
- Use AI-assisted analysis to synthesize patterns and generate insights for product/engineering teams.
- Systems & Scaling
- Track adoption and support metrics; surface blockers early.
- Build AI-enabled dashboards, bots, or alerts to keep teams informed and reduce manual reporting.
- Ability to quickly learn product details and explain them simply.
- Strong documentation, training, and facilitation skills with an AI-first approach.
- Hands-on experience with automation/AI tools.
- Analytical mindset: can use AI for structured problem-solving and insights.
- Detail orientation: spots adoption blockers and fixes them proactively.
- Comfort working cross-functionally and influencing without authority.
- Bias to action: thrives on execution and delivering impact fast.
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