
Senior ServiceNow Technical Lead
1 day ago
We are seeking a highly skilled ServiceNow Developer to join our team.
The successful candidate will have extensive experience in designing and implementing efficient workflow solutions using ServiceNow, as well as collaborating with cross-functional teams to identify process improvements.
In this role, you will be responsible for developing and maintaining technical expertise in the ServiceNow platform, including creating catalog items, approval workflows, dynamic forms, SLAs, and integrating ServiceNow with third-party systems.
Key Responsibilities:
- Design and implement effective workflow solutions using ServiceNow
- Collaborate with cross-functional teams to identify opportunities for process improvements
- Develop and maintain technical expertise in the ServiceNow platform
- Integrate ServiceNow with third-party systems
Requirements:
- 5+ years of experience in software development, preferably in a ServiceNow environment
- Strong knowledge of Flow Designer, business rules, client/server scripts, ACLs, and data import/export
- Proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance
- Proven ability to work collaboratively with HR, IT, and Facilities teams
- Strong leadership skills, with experience in instance upgrades, patch management, and clone processes
What We Offer:
- A dynamic and supportive work environment
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