
Building Lasting Customer Connections
4 days ago
We are seeking a skilled and dynamic Customer Relationship Strategist to build and maintain strong relationships with our existing customers.
Key Responsibilities:
- Develop and Maintain Customer Relationships: Build and maintain strong, long-lasting relationships with existing customers through regular communication and follow-up.
- Understand Customer Needs: Understand the needs and requirements of our customers, and offer them products and services that meet their needs.
- Cross-Sell and Upsell Opportunities: Identify cross-sell and upsell opportunities to increase revenue and enhance customer satisfaction.
- Customer Data Management: Maintain accurate customer data and activity records using our CRM system.
- Customer Support: Manage customer queries and complaints promptly and effectively, ensuring customer satisfaction and loyalty.
Required Skills and Qualifications:
- Educational Background: Bachelor's degree in Business Administration, Marketing, or a related field.
- Customer-Facing Experience: Proven experience in a customer-facing role, with a track record of achieving customer satisfaction and delivering excellent customer service.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
- Organizational Skills: Strong organizational skills, with the ability to manage multiple tasks and priorities.
- CRM Software Proficiency: Proficiency in using CRM software and other sales tools.
Benefits:
This role offers a unique opportunity to build lasting relationships with customers and drive business growth. If you have a passion for delivering exceptional customer service and building strong relationships, we encourage you to apply.
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