Latin America Programs Coordinator

4 days ago

Nellore, Andhra Pradesh, India beBeeProgram Full time US$ 9,00,000 - US$ 12,00,000

About Us:

We are committed to delivering high-quality education and making it accessible to individuals worldwide. We achieve this by collaborating with top-tier universities across the globe.

Our unique model combines state-of-the-art technology, innovative curriculum, and hands-on instruction from senior faculty. This has educated over 250,000 individuals across 80+ countries.

We have a global presence with offices in multiple locations and a diverse team of over 2,000 employees.

Our LATAM region programs require a Program Coordinator who can support learners and ensure smooth delivery. The ideal candidate will have exceptional Spanish/Portuguese skills, flexibility to work night shifts, and ability to handle communication across various channels.

Key Responsibilities:

  • Learner Support: Respond to inquiries across all communication channels, ensuring timely and accurate resolutions to enhance learner satisfaction.
  • Stakeholder Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines.
  • Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely, accurate admissions workflows.
  • Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across various channels.
  • Cross-Functional Coordination: Collaborate with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively.

Qualifications:

  • Language Skills: Exceptional Spanish/Portuguese and English communication skills are mandatory.
  • Work Flexibility: Willingness to work night shifts and manage all communication channels.
  • Education: Bachelor's degree preferred.
  • Customer Support Experience: Prior experience in a customer service or learner support role.
  • Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus.
  • Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving processes.
  • Organizational Skills: Strong multitasking ability and attention to detail.

Why Work with Us:

You'll make a meaningful impact by supporting learners globally while working in a collaborative, inclusive, and growth-oriented environment.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type.

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