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Site Reliability Engineer

1 month ago

Delhi, Delhi, India ImpactQA Full time

About the Role

We are seeking a highly skilled Site Reliability Engineer to join our team at ImpactQA. As a Site Reliability Engineer, you will be responsible for delivering exceptional technical support to our customers. This is a hands-on, critical role in our organization, and the right candidate will enjoy problem-solving with our clients in highly specialized and technical ways.

Key Responsibilities

  • Investigate and resolve customer issues in a timely and efficient manner
  • Prioritize issues and provide high-quality support to customers located in multiple countries
  • Create knowledge articles to enhance our documentation and enable customers to better understand product use cases
  • Collaborate with the team to improve processes and tools

Requirements

  • High school diploma required with overall 3+ years of experience
  • 3+ years of relevant experience in a previous hands-on Level 2 Technical Support or DevOps role
  • 2+ years' experience with REST and RESTful APIs
  • Containers / Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure)
  • Terraform, Linux, Docker, Kubernetes, AWS/Azure/GCP
  • Experience with databases (ideally MongoDB or RDBMS), search engine (ElasticSearch)
  • Eager learner, ready to dig into many technical areas

Desired Skills

  • Networking/web architectures including HTTP
  • Experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard
  • Experience with trace analysis, debugging, and JVM troubleshooting is a plus

What We Offer

ImpactQA is committed to equality and diversity. We believe that everyone should have the opportunity to succeed, regardless of their background or circumstances. We are an equal opportunities employer and welcome applications from all qualified candidates.