Customer Service Representative

1 week ago


Bikaner, Rajasthan, India Foxhog Ventures Corp. USA | India Office Full time

Company Overview

Foxhog Ventures Corp. is a leading company that values innovation and customer satisfaction. We are seeking a highly skilled Customer Care Executive to join our dynamic team in Bikaner.

Job Overview

We are looking for a mid-level professional with a maximum of 4 years of work experience to drive customer and day-to-day strategies in alignment with our innovative investment solutions. The ideal candidate will have excellent communication skills, empathy, and problem-solving abilities.

Key Responsibilities

  • Manage and respond to customer inquiries promptly through various communication channels.
  • Maintain a high level of customer satisfaction by addressing concerns and solving problems efficiently.
  • Utilize telecalling skills to reach out to customers, gather feedback, and strengthen relationships.
  • Coordinate with internal departments to ensure seamless service and issue resolution.
  • Document customer interactions and insights to aid in improving service strategies.
  • Monitor and report on customer feedback, adjusting approaches as necessary to enhance experience.

Requirements

  • Customer Care: Demonstrated experience and expertise in engaging with customers effectively and efficiently.
  • Telecalling: Proficiency in handling telephonic interactions while maintaining professionalism and courtesy.
  • Office Management: Ability to manage office tasks, ensuring a smooth operational workflow.
  • Excellent communication skills: Capable of articulating thoughts and conveying messages clearly and concisely in verbal and written form.
  • Empathy: Skilled in understanding and sharing the feelings of others to provide personalized service and support.
  • Problem-solving: Aptitude in identifying issues quickly and offering logical, effective solutions to enhance customer satisfaction.


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