Service Management Manager

3 days ago

Bengaluru, Karnataka, India CSG Full time
{"Key Responsibilities": "As the Manager of Service Management, you will be responsible for managing a team delivering SLAs and milestone-based deliverables on target for Operations, Development, and/or Support of the CSG software assets and solutions. You will be accountable for the successful execution of cost estimates for new projects or customers, creation of GOSM Statement of Work and subsequent schedules, on-target attainment of SLAs, budget within targeted margins, realization of client expected benefits, and successful delivery of the objectives of applicable client programs or internal CSG initiatives.

To establish a trusted and strategic advisory relationship with both CSG clients and other CSG go-to-market functions to position the company for future business growth opportunities. You will lead a distributed team collocated with the customer(s) and/or in remote CSG offices."}

Key Skills and Experience:

  • Dynamic and results-driven with a proven background of client relationship building and leadership skills with the ability to lead groups (10+).
  • Strong general management and operational skills with a focus on staff mentoring and building a successful team.
  • Entrepreneurial in thought process, highly capable, and self-motivated with a desire to achieve.
  • Great arbitration and organizational skills are also necessary for satisfactory performance.
  • Experienced in working with Systems Integrators and multiple vendors.
  • Highly developed communication and stakeholder management skills to influence and gain cooperation with customers and internal team members.
  • Understanding of Financial principals and reporting.
  • Minimum 8 years of progressive operations/support/program management experience in managing a work-stream within a large implementation/software transformation or operations outsourcing program.
  • Minimum 3 years people management experience in a global environment or role.
  • A thorough understanding of CSG products/solutions will be an advantage.
  • Program Management and ITIL accreditation will be an advantage.
  • Project Management and PMP certification will be an advantage.
  • Ability to travel to customer or CSG sites as needed.
  • Bachelor's degree (Information Technology, Computer Science or Business (Computing Major)) or equivalent experience.

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