IT Service Manager

2 weeks ago


Bengaluru, Karnataka, India Garrett - Advancing Motion Full time

Job Summary: Garrett - Advancing Motion is seeking a skilled IT Service Manager to oversee the smooth operation of technology systems within the organization. The ideal candidate will have expertise in IT Service Management (ITSM) frameworks and methodologies, as well as experience with ServiceNow or similar ITSM platforms.

Key Responsibilities:

• Develop and implement a comprehensive service management framework to ensure service delivery aligns with business objectives.

• Compile and analyze reports on customer service metrics and trends, providing valuable insights to management.

• Lead the setup, implementation, and governance of Service Integration and Management (SIAM) frameworks.

• Provide inputs for annual operating plans and contribute to effective financial planning and management.

Requirements:

• Bachelor's degree in Information Technology or related, or equivalent experience.

• 3-5 years of experience in service management roles, preferably in a large-scale organization.

• Strong expertise in ITSM frameworks and methodologies.

• Experience with ServiceNow or similar ITSM platforms.

• Good skills in process analysis and optimization for identifying automation opportunities.

• Certification in ITIL or related disciplines is highly desirable.



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