
Senior Cybersecurity Support Specialist
2 days ago
Job Title: Senior Technical Support Engineer, Firewall
">About the Role">- We are seeking a skilled and experienced technical support engineer to join our team.
- You will be responsible for providing expert-level technical support to our customers, ensuring their issues are resolved efficiently and effectively.
- As a key member of our support team, you will work closely with our engineering and product teams to identify and resolve complex technical issues.
- Provide technical support to customers via phone, email, and web-based systems
- Analyze and troubleshoot complex technical issues using various tools and techniques
- Collaborate with internal stakeholders to develop and implement solutions to customer problems
- Stay up-to-date with new technologies and products to provide expert-level support
- More than 5 years of customer-facing technical support experience
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
- Experience working with Firewall Central Management Systems
- Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
- Working knowledge of Security services (IDS/IPS, Firewalls etc.)
- Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
- Opportunity to work with a leading cybersecurity company
- Competitive salary and benefits package
- Ongoing training and professional development opportunities
- Collaborative and dynamic work environment
We are a global leader in cybersecurity, dedicated to helping organizations protect themselves against ever-evolving threats. Our mission is to provide the best possible support to our customers, empowering them to stay ahead of the cyber threat landscape.
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Senior Cybersecurity Analyst
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Cybersecurity Process Optimization Specialist
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IT Cybersecurity Specialist
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