Senior Clinic Director

14 hours ago

Anantapur, Andhra Pradesh, India beBeeLeadership Full time ₹ 1,79,50,000 - ₹ 2,54,00,000
Centre Head Position Overview

The Centre Head is accountable for the overall performance of the clinic, owning revenue, customer experience, and operational excellence. This role involves leading cross-functional teams, driving sales, ensuring compliance, and delivering a superior client experience aligned with brand standards.

Key Responsibilities
  • Business & Sales Growth: Deliver clinic revenue and profitability targets, drive sales through consultations, upselling, cross-selling, and service bundling, track daily/weekly MIS and ensure KPIs are met.
  • Operations & Service Excellence: Ensure smooth functioning of all clinic services, maintain hygiene, safety, and quality standards, oversee inventory, billing, and cash management processes.
  • Team Leadership: Manage, coach, and motivate the clinic team, conduct regular reviews and performance appraisals, build a culture of accountability, service, and sales focus.
  • Customer Experience: Ensure every client receives a consistent, high-quality experience, resolve escalations and ensure high NPS & client retention, implement loyalty and referral programs.
  • Compliance & Reporting: Adhere to company SOPs and statutory requirements, ensure proper documentation for audits and reviews, provide regular performance updates to regional leadership.
  • Business Development: Build local tie-ups for footfall generation, partner with marketing & BTL teams for city-specific activations.

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