Quality Assurance Specialist

2 weeks ago

Pushkar, Rajasthan, India beBeeQuality Full time ₹ 20,00,000 - ₹ 25,00,000

Quality Assurance Specialist

Job Title: Quality Assurance Specialist

 

The Quality Assurance Specialist is responsible for managing and optimizing the quality assurance process across the production cycle. This role ensures adherence to ISO 9001 and other applicable certifications.

 

Key Responsibilities:

  • Quality Planning and Control:

    • Develop robust quality plans covering raw materials, purchased components, and finished products.
    • Coordinate third-party laboratory tests where necessary, ensuring results meet defined quality benchmarks and regulatory standards.
    • Issue certificates of quality, engineering drawings, and required documentation to customers.

  • Inspection and Testing:

    • Oversee incoming material inspection and ensure compliance with quality specifications.
    • Maintain and upgrade lab equipment to support in-house testing capabilities.

  • Standardization and Certification:

    • Lead initiatives related to product standardization and certification under national and international standards.
    • Act as the ISO 9001 Management Representative (MR), ensuring compliance with QMS standards, coordinating audits, and implementing required changes to maintain certifications.

  • Documentation and Compliance:

    • Establish policies for documentation control, ensuring all quality records, standards, and specifications are maintained and secure.
    • Support external audits and facilitate internal audits to ensure adherence to QMS standards.

  • Customer Satisfaction (CSAT) Monitoring:

    • Implement CSAT monitoring processes, collecting and analyzing customer feedback to identify areas for improvement.
    • Regularly report on CSAT scores, track trends, and collaborate with cross-functional teams to address customer concerns effectively.

  • Cross-Functional Collaboration:

    • Collaborate with Production, Purchase, Sales, and Marketing to ensure alignment on quality goals and objectives.
    • Work closely with the Purchasing team to ensure suppliers meet quality standards.

  • Performance Monitoring and Continuous Improvement:

    • Drive quality achievements and performance improvement initiatives throughout the organization.
    • Analyze performance data against set parameters, facilitating corrective and preventive actions based on data insights.

  • Training and Development:

    • Identify quality-related training needs, facilitate training sessions, and develop staff competencies in quality assurance.
    • Supervise technical staff in conducting tests and inspections, ensuring adherence to procedures.

  • Product and Process Analysis:

    • Evaluate product specifications and supplier compliance with quality standards.
    • Ensure product consistency throughout its lifecycle, incorporating CSAT insights to enhance product quality.

  • Data Analysis and Reporting:

    • Monitor quality performance through data collection and statistical analysis, reporting findings to senior management.
    • Utilize CSAT and quality metrics to identify improvement areas and drive decisions.

  • Miscellaneous:

    • Perform additional duties as needed, adapting to the organization's evolving quality and customer satisfaction needs.

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