Quality Assurance Specialist
1 week ago
We are seeking an experienced and meticulous Quality Assurance Specialist to support our AML/KYC operations team.
The ideal candidate will have hands-on experience in quality assurance within the BFSI domain, specifically in compliance-related processes.
This role will be responsible for ensuring process adherence, driving error reduction, and supporting process improvements through audits and feedback mechanisms.
- Conduct regular audits of AML/KYC cases to ensure compliance with regulatory and internal standards.
- Identify process gaps and provide constructive feedback to enhance accuracy and efficiency.
- Monitor and report on quality metrics, trends, and key performance indicators (KPIs).
- Collaborate with the operations and training teams to conduct RCA (Root Cause Analysis) and ensure CAPA (Corrective and Preventive Action) implementation.
- Participate in calibration sessions with internal teams and client-side quality stakeholders.
- Assist in updating quality control checklists and SOPs as per evolving guidelines.
- Support new hire training and refresher training sessions related to compliance quality standards.
- Stay updated on the latest AML/KYC regulations, global compliance practices, and quality frameworks.
Key Requirements:
- Graduate in any discipline (Commerce/Finance preferred).
- 4–8 years of total experience in a BPO or financial services environment.
- Minimum 2 years of on-paper experience as a Quality Analyst in an AML/KYC process.
- Strong knowledge of regulatory compliance frameworks, customer due diligence (CDD), and enhanced due diligence (EDD).
- Proficient in quality audit tools, MS Excel, and report generation.
- Excellent verbal and written communication skills.
- Detail-oriented with strong analytical and documentation skills.
- Ability to work in a fast-paced, deadline-driven environment.
Responsibilities include conducting regular audits, identifying process gaps, monitoring quality metrics, collaborating with teams, and staying updated on the latest regulations.
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