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2 days ago
Job Title: Upskilling Programme Advisor
You will be the first point of contact for prospective learners and their families – guiding them through our upskilling offerings in domains like digital marketing, design, content strategy, and paid media.
Key Responsibilities:- Student Counselling:
- Conduct personalized counselling sessions for prospective learners (and parents), detailing available upskill courses, certification paths, eligibility, curriculum benefits, tools taught, and expected career outcomes.
- Address queries regarding course tools and software, entry-level requirements, and program pathways.
- Lead Management & Conversion:
- Manage and nurture inbound leads via phone, email, messaging apps, and in-person consultations.
- Use consultative, student-first counselling paired with soft closing techniques to meet enrolment targets.
- Enrolment Goal Fulfilment:
- Meet monthly and quarterly enrolment targets while maintaining high standards of transparent and ethical counselling.
- Build trust-based relationships – ensuring prospects have clarity and confidence throughout the admission journey.
- Crm & Reporting:
- Accurately document all lead interactions, updating CRM records, lead status, follow-up plans, and outcome updates.
- Generate clear reports to support tracking of lead conversion rates and counselling effectiveness.
- Cross-functional Collaboration:
- Liaise with the marketing and program teams to align on messaging, domain-specific course content, and recruitment strategies.
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