Customer Service Representative
1 week ago
We are seeking a Customer Service Representative to provide exceptional support to our clients.
Responsibilities:- Respond to customer inquiries via various channels, including phone, email, and chat.
- Analyze customer requests and provide solutions or escalate issues as needed.
- Maintain accurate customer records and update account information.
- Resolve product or service problems by clarifying customer complaints, determining causes, and selecting the best solution.
- Communicate with customers regarding their requests and resolve any discrepancies.
To be successful in this role, you should possess excellent communication skills, both written and verbal, be process-oriented with high attention to detail, and have basic knowledge of Google Workspace and computer skills. Problem-solving and analytical skills are also essential for this position.
RequirementsKey Skills:
- Exceptional customer service skills.
- Ability to analyze and resolve customer complaints.
- Basic knowledge of Google Workspace and computer skills.
- Excellent written and verbal communication skills.
- Problem-solving and analytical skills.
Qualifications:
- Bachelor's degree in a related field.
- Minimum 1 year of experience in a customer-facing role.
We offer a dynamic work environment and opportunities for growth and development.
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