Platform Engineer

About us:

We are a leading food and drug retailer in the United States, operating over 2,200 stores across 35 states and the District of Columbia.

Our well-known banners serve more than 36 million U.S customers each week. We build and shape technology solutions that solve customers' problems every day.

We have made bold, strategic moves to migrate and modernize our core foundational capabilities, positioning ourselves as the first fully cloud-based grocery tech company in the industry.

Our success is built on a one-team approach, driven by the desire to understand and enhance the customer experience.

We transform shopping into an easy, efficient, fun and engaging experience by constantly pushing the boundaries of retail.

About our India Capability Center:

We cultivate a space where ideas flourish and careers thrive at our workplace in India, which is a vital extension of our workforce.

We are raising the bar to grow across Technology & Engineering, AI, Digital and other company functions, and transform a 165-year-old American retailer.

We collaborate directly with international teams, enhancing decision-making processes and organizational agility through exciting and pivotal projects.

This role will be an individual contributor responsible for building and finetuning the platform components for Observability product.

The candidate will work closely with the Lead engineer, performance team, data ingestion, platform DevOps and data visualization teams under Observability product.

As a member of the platform team, the candidate needs to be able to support and maintain the applications onboarded to Grafana Observability, Ingestion and visualization written in PromQL, Log queries, etc., and monitoring technologies.

The position will preferably be based out of India GCC, Bangalore.

• Troubleshoot platform issues and restore service by resolving customer-facing incidents.
• Development and implementation of build release pipelines with accountability for managing deployment schedules, issues, risks, and impediments.
• Agile development experience with team member accountability for commitment and delivery each sprint.
• Troubleshoot and implement corrections to problems associated with connectivity between the supported applications and the clients they serve.
• Provide technical guidance, in the diagnosis of issues as they arise in support of critical applications.
• Drive collaboration sessions among IT and business groups to facilitate optimal support and operation of the relevant applications.
• Provide Site Reliability Engineering techniques such as observability, alerting and performance tuning.
• Contribute to the design, implementation, and enhancement of critical applications.
• Perform proactive analysis and troubleshooting to predict and prevent production incidents.
• Define and contribute to monitoring capabilities for critical applications.
• Collaborate with key vendors on functional, performance and capacity improvements.
• Design and build tools to automate support and monitoring functions.
• Ensure that all implementations of observability meet the requirements prescribed by IT Services through the effective implementation or use of approved processes, methodologies, and deliverables.
• Provide expertise and build solutions for observability applications as well as system integration with internal systems and external vendors.

• Experience with gathering and organizing large volume of data to use for instrumentation into an Enterprise Observability solution.
• Experience with recommending baseline monitoring thresholds, and performance monitoring KPIs and SLAs.
• Good Knowledge and understanding of Azure foundation components e.g. App GW, APIM, Virtual Network, NSG, Load Balancer, Azure VM etc. is required.
• Experience with Databases Azure SQL, PostgreSQL, MySQL, MongoDB, TSDB or similar databases.
• Knowledge of monitoring tools such as Log Analytics, App Dynamics, Grafana, Prometheus, Splunk, and Sitescope.
• Azure / GCP hands-on with details around pulling observability data from managed services.
• Golang / Python coding or from solutioning background with experience on SRE development and Open telemetry implementation.
• Deploying/managing and optimizing enterprise level observability platform for Grafana OSS products like Mimir,Loki,Tempo, Fluentbit/Vector.
• Design and develop standard Grafana dashboards for critical metrics for various Azure/GCP services using the observability data.

• 4-year degree (Computer Science, Information Systems, or relational functional field) and/or equivalent combination of education or work experience.
• 1-3+ years of experience on integration engineering related to Observability / Monitoring framework with open source technologies such as Grafana, Mimir, Loki, Tempo, Fluentbit, Vector etc.,
• Hands-on experience with Tools and Technology is preferred.
• 1+ years of experience as a System Reliability Engineer is required.