Senior Business Process Manager

16 hours ago

Kolkata, West Bengal, India beBeeOperations Full time ₹ 18,00,000 - ₹ 24,00,000
Strategic Operations Professional

We're seeking a highly analytical professional to join our team as a Strategic Operations Specialist. This pivotal role drives operational excellence, ensures data accuracy, and provides critical insights to support business functions.

  • Pipeline Management:
    • Regular hygiene checks on pipeline data ensure accuracy, completeness, and consistency.
    • The real-time dashboard is maintained and updated with accurate and timely feeding of pipeline data.
  • Marketing Management:
    • Lead and coordinate marketing initiatives for both software and partnerships & alliances functions.
    • Required documentation and database management are handled for campaigns.
  • Reporting & Analysis:
    • Accurate daily, weekly, and monthly reports are prepared and delivered without any misses, ensuring timely distribution to relevant stakeholders.
    • Multi-dimensional performance review templates and views are developed and presented to key management personnel monthly.
    • Board decks are prepared and delivered periodically.
    • In-depth analysis of existing data identifies trends, opportunities, and areas for improvement.
  • Operational Efficiency & Process Improvement:
    • Bottlenecks and inefficiencies in current workflows are identified across all functions.
    • Highly effective and streamlined processes are designed and implemented to optimize operational efficiency.
    • Administrative tasks are reduced by identifying opportunities for process automation and actively working on implementation.
  • Inside Sales & Lead Generation Activities:
    • The lead funnel is managed with various lead generation avenues, and weekly recommendations are shared timely.
    • Key meetings are set up for team members through lead outreach.
  • Coordination & Alignment with HQ:
    • This role acts as a bridge between business functions and HQ to coordinate and align on various scheduled as well as ad-hoc reports and initiatives.

Requirements include 3-4 years of experience in MIS, Inside Sales Operations, or Sales Operations roles, proficiency in data analysis tools, strong analytical and problem-solving skills, a proven track record of designing and optimizing operational processes, meticulous attention to detail, excellent written and verbal communication skills, and the ability to manage multiple projects simultaneously and deliver on deadlines.

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