Quality Assurance Manager

4 days ago


Gurgaon, Haryana, India Abatek Private Full time
Job Description

We are seeking a dedicated professional to join Abatek Private as a Customer Complaint Handling Engineer. The ideal candidate will have excellent communication skills, the ability to empathize with customers, and a problem-solving mindset.

The primary responsibilities of this role include receiving and responding to customer complaints in a timely manner, listening to customers' issues and empathizing with their situation, analyzing complaints to understand the root cause and identify trends or recurring problems, communicating with other departments to resolve complaints, ensuring a consistent and fair approach, recommending changes to company processes and procedures based on customer feedback, and ensuring all complaints are logged accurately and maintained in the company's complaint management system.

Key Requirements

- A Bachelor's degree in Engineering, Quality Assurance, or a related field
- Minimum of 3 years of experience in quality engineering or a similar role
- Proven experience in customer service or complaint handling
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work under pressure and manage multiple tasks simultaneously
- Proficiency in using complaint management systems and software

Benefits

As per Abatek Private's benefit structure.

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