Strategic Client Relationship Manager

1 week ago

Noida, Uttar Pradesh, India beBeeAccount Full time ₹ 80,00,000 - ₹ 1,20,00,000
Account Manager

We are seeking a skilled and results-driven professional to serve as the primary point of contact for our clients. The ideal candidate will possess excellent communication and interpersonal skills, with a strong ability to build rapport and establish trust.

Key Responsibilities:
  • Develop and maintain strong relationships with clients to drive adoption and ensure value realization from our software products.
  • Identify opportunities to upsell and cross-sell our services, and develop strategies to increase revenue growth.
  • Collaborate with internal stakeholders to align product capabilities with customer business goals.
  • Manage client expectations and navigate complex business relationships to drive mutually beneficial outcomes.
Required Skills and Qualifications:
  1. Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and persuasively.
  2. Interpersonal Skills: Ability to build rapport, establish trust, and empathize with clients.
  3. Customer Focus: Desire to understand and address the needs of clients, with a proactive approach to resolving issues.
  4. Problem-Solving Abilities: Ability to identify problems, analyze situations, and develop creative solutions.
  5. Negotiation and Influencing Skills: Strong negotiation and influencing skills to manage expectations and drive decision-making processes.
  6. Organizational Skills: Ability to prioritize tasks, maintain attention to detail, and meet deadlines.
  7. Sales Acumen: Willingness to identify opportunities and drive revenue growth through effective sales strategies.
  8. Analytical Skills: Ability to track key performance indicators and derive insights to inform strategic decision-making.
  9. Adaptability and Resilience: Ability to adapt to change, overcome obstacles, and maintain composure under pressure.
  10. Team Player Mentality: Collaboration and teamwork are essential in this role, particularly when coordinating work with colleagues across different departments.
Benefits:
  • Opportunity to work with a dynamic and growing organization.
  • Competitive salary and benefits package.
  • Professional development opportunities to enhance your skills and career.
Others:

The successful candidate will be required to act as a trusted advisor and main point of contact for customer escalations and solutioning.

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