Highly Experienced IT Leader Wanted

1 day ago

Salem, Tamil Nadu, India beBeeExecutive Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Senior Executive

As a senior executive, you will lead our IT support team in delivering efficient service and implementing process improvements. Empowered by innovation, you will oversee the team's operations and ensure smooth execution of tasks.

Key Responsibilities:

  • Team Leadership: Direct and manage a team of IT support technicians to ensure seamless operations and timely resolution of support requests.
  • Workload Management: Distribute and prioritize tasks among team members, ensuring effective workload management and efficient problem-solving.
  • Technical Guidance: Provide guidance and support to team members on troubleshooting and resolving technical issues.
  • Training and Development: Train new team members on company policies, procedures, and technical skills, and provide ongoing development opportunities.
  • Performance Monitoring: Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity.
  • Conflict Resolution: Resolve conflicts within the team and between team members and other stakeholders, fostering a positive work environment.
  • Communication: Communicate effectively with team members, management, and other stakeholders, keeping them informed of progress and addressing concerns.
  • Process Improvement: Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction.
  • Problem Resolution: Collaborate with the team to diagnose and resolve technical issues, ensuring timely and accurate solutions.
  • Compliance: Ensure the team adheres to relevant industry standards and company policies.
  • Documentation: Maintain up-to-date documentation of IT support processes and procedures.
  • Continuous Learning: Stay current with the latest technologies and trends in IT support, providing ongoing training and development for the team.

Requirements:

  • Educational Qualification: Engineering diploma or BE/BTech degree.
  • Certifications (Good to Have): ITIL V4, Microsoft Azure Administrator/Windows Server Hybrid Administrator Associate certifications.
  • Technical Skills: Proficiency in Azure AD and on-prem management, Intune policy creation and implementation, Windows Server management, MDE compliance management, Qualys tool for vulnerability management, VLAN and network troubleshooting, Netskope cloud proxy solution, DLP, audit management like ISO 27001 and PCIDSS.

Why You'll Thrive Here:

  • Opportunity to lead a team of IT support technicians and drive process improvements.
  • Chance to develop and train new team members and contribute to their growth.
  • Collaborative work environment with opportunities for professional growth and development.

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