Technical Support Specialist

2 days ago

Gurgaon, Haryana, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Title

Service Desk Engineer


  We are seeking a proactive and customer-focused Service Desk Engineer to join our team.


  Key Responsibilities:

  • Handle client queries and provide timely resolution.
  • Troubleshoot technical issues via remote desktop support.
  • Provide support for Windows and mobile devices.
  • Maintain documentation and follow ITIL-based processes.
  • Collaborate with internal teams to ensure seamless service delivery.

  Required Skills and Qualifications:

  • Excellent written and verbal communication skills.
  • Strong problem-solving and troubleshooting abilities.
  • Ability to work flexible hours and adapt to changing priorities.
  • Team-oriented mindset with a proactive attitude.
  • Exposure to ITIL frameworks.
  • Experience supporting both Windows and mobile platforms.

  Benefits:

  • Opportunity to work in a collaborative team environment.

  Others:

  • Minimum 3 year(s) of experience is required.
  • Educational Qualification : Bachelor's Degree.

  The ideal candidate will have strong client handling skills, a solid foundation in remote desktop troubleshooting, and a basic understanding of ITIL practices. This role requires excellent communication skills and the ability to work flexible hours in a collaborative team environment.

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