Telecaller For Customer Service

6 days ago

Thrissur, Kerala, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 80,00,000
Job Opportunity

This is a full-time, permanent role in a dynamic and fast-paced environment.

We are seeking a professional with excellent communication skills to provide customer service support and collections via phone calls.

  • Key responsibilities include:
  • Resolving customer inquiries, requests, and complaints over the telephone.
  • Utilizing sound judgment to make decisions within established procedures.
  • Managing and updating customer interactions daily.

The ideal candidate will possess strong verbal and written communication skills, a neutral accent, and good adaptation to US culture.

They should be able to resolve customer queries in the first point of contact and focus on delivering a positive customer experience.

Essential Responsibilities:
  • Assess and resolve inquiries, requests, and complaints.
  • Utilize sound judgment and make decisions within established procedures.
  • Manage and update customer interactions daily.
  • Achieve key and critical performance targets.
  • Ensure efficiency measures are met.

The successful candidate will have:

  • Strong communication skills.
  • Neutral accent and good adaptation to US culture.
  • Ability to resolve customer queries in the first point of contact.
Requirements:
  • Graduation (any stream).
  • 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.

Skills and Competencies:

  • Strong communication skills.
  • Neutral accent and good adaptation to US culture.
  • Ability to resolve customer queries in the first point of contact.
  • Focus on delivering a positive customer experience.
  • Professional, courteous, friendly, and empathetic.
Work Environment:

This is a full-time, permanent role in a dynamic and fast-paced environment.

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