Senior Technical Solutions Specialist

7 days ago

Shimoga, Karnataka, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Technical Support Expert

Our ideal candidate will be responsible for delivering top-notch support to customers, ensuring seamless resolution of technical issues.

The role involves responding promptly and professionally to customer inquiries, addressing hardware and software problems efficiently, and providing comprehensive assistance to enhance the customer experience.

Essential Skills and Qualifications
  • Strong analytical skills with the ability to troubleshoot complex technical issues.
  • Excellent communication and interpersonal skills to effectively interact with diverse stakeholders.
  • Proficiency in utilizing customer support software to track interactions and resolve queries.
Additional Information
  • Education: Bachelor's degree in Computer Science or a related field is preferred. Relevant certifications can be advantageous.
  • Preferred Skills:
    • Familiarity with networking concepts and knowledge of cloud services and applications.

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