Hostel Coordinator

The Front Desk Liaison will serve as the primary point of contact for students, visiting faculty, and guests.

Key Responsibilities:

• Guest Relations & Front Desk Management
• Manage inquiries, provide accurate information, and guide visitors accordingly.
• Ensure professional and courteous handling of phone calls, emails, and in-person queries.
• Maintain visitor records, appointment schedules, and check-in/check-out logs.

• Student Communication & Support Services
• Act as a liaison between students and administration for hostel-related matters.
• Address student complaints related to facilities and services.
• Coordinate with student welfare/administration teams for resolution of issues.

• Accommodation Coordination
• Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
• Ensure rooms are well-prepared, clean, and meet hospitality standards.
• Address any accommodation-related issues promptly and effectively.

• Facility Maintenance & Upkeep
• Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
• Coordinate with housekeeping, maintenance, and security teams for smooth operations.
• Report property-related issues and ensure timely resolution.

• Administrative Support Functions
• Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
• Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
• Support institute events by coordinating guest arrivals and accommodation.

Required Skills & Qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving ability with a student- and guest-centric approach.
• Ability to multitask and handle pressure situations calmly.
• Proficiency in MS Office (Word, Excel, Outlook).
• Attention to detail with record-keeping and reporting.
• Team coordination and stakeholder management skills.

Preferred Qualification & Experience:

• Graduate in Hospitality, Administration, or related field.
• 2–4 years of experience in front desk, guest relations, or facility management (preferably in an educational institute or hospitality sector).
• Experience in handling student accommodation/hostel management will be an added advantage.