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ServiceNow Solutions Architect
3 weeks ago
Job Title: ServiceNow Solutions Architect
About the Role:
We are seeking a seasoned ServiceNow expert to join our team as a Solutions Architect. The ideal candidate will have a proven track record of designing and implementing innovative solutions using ServiceNow, with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM).
- 8+ years of experience in ITSM/ITOM roles with 3+ years of ServiceNow architecture experience.
- Certification in ServiceNow Certified Implementation Specialist (CIS) especially for ITOM.
- Strong stakeholder management skills and ability to translate business needs into technical solutions.
Key Skills and Qualifications:
- ServiceNow ITOM Suite: Discovery, Service Mapping, Event Management, Orchestration.
- CMDB modeling and CSDM (Common Service Data Model).
- Scripting (JavaScript, Glide).
- Integration experience (REST/SOAP APIs).
- Monitoring tools: Splunk, AppDynamics, etc.
- Cloud awareness (Azure, AWS, GCP for hybrid infrastructure mapping).
Responsibilities:
- Design and implement solutions around Service Operations.
- Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
- Develop and maintain CMDB models and CSDM configurations.
- Ensure seamless integration with other systems and tools.
What We Offer:
A competitive salary and benefits package, opportunities for career growth and professional development, and a collaborative and dynamic work environment.
