
Cloud Support Professional
3 days ago
We are seeking a skilled Cloud Technical Support Engineer to play a critical role in shaping the future of cybersecurity. As part of our global customer support team, you will work closely with valued customers to address their complex post-sales concerns.
Your primary focus will be on providing technical services around Prisma Cloud technologies, including troubleshooting and best practices observations for Cloud platforms (AWS, Azure, or GCP).
- Configure, troubleshoot, and provide best practices to customers in Linux-based environments.
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
- Perform fault isolation and root cause analysis for technical issues.
You will collaborate with our engineering team to influence the operability of Prisma Cloud and its integrations with other technologies.
Required Skills and Qualifications:- BE/B.Tech engineering or equivalent technical degree required.
- 8+ years of experience in a Technical Assistance Center (TAC) or in direct support or consulting roles with customers.
- Expertise in Cloud Platforms: proven hands-on experience in AWS, Azure, or GCP.
- Linux and API troubleshooting: Linux operating systems and knowledge about API-based troubleshooting.
The Global Customer Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products.
Our dedication to our customers doesn't stop once they sign – it evolves. We stay in step to accomplish our mission.
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