Platform Troubleshooter

4 days ago


Ahmedabad, Gujarat, India beBeeTroubleshooting Full time ₹ 20,00,000 - ₹ 25,00,000

Are you ready to take your troubleshooting skills to the next level?

We are seeking a skilled Technical Support Engineer who is passionate about delivering exceptional user experiences.

In this role, you will be responsible for resolving technical issues, clarifying unexpected behaviors, and responding with precision across web, chat, email, and calls.

You will dive deep into the ServiceNow platform, using logs, dev tools, and your expertise to find answers.

Collaborate with global teams to continuously enhance product usability and performance.

Bring clarity to complexity – whether it's a tricky AJAX call or a UI glitch, you'll untangle the knots.

Share feedback that shapes future products, tools, and internal processes.

This is not just tech support – it's platform-level troubleshooting for customized business-critical workflows on ServiceNow. It's part developer, part detective, and part trusted advisor – with UI/UX context baked in.

What You Bring to the Table:
  1. Must-Have:
  • 2+ years of experience with ServiceNow (Support, Implementation, or Development)
  • Knowledge of AngularJS, AJAX, JavaScript, HTML/CSS, XML
  • BASIC grasp of OOP principles & SQL
  • SOLID debugging chops – logs, root cause analysis, platform performance
  • EXCELLENT communication – both spoken and written
  • Bachelor's degree in Computer Science or equivalent experience


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