Operations Director

6 days ago


Bhavnagar, Gujarat, India beBeeOperations Full time ₹ 18,00,000 - ₹ 25,00,000
Operations Manager Job

We are seeking an experienced Operations Manager to lead our team and drive business growth.

About the Role:
  • Manage day-to-day operations of voice processes, including inbound, outbound, tele-sales, and customer support.
  • Lead a team of supervisors, team leaders, and agents to meet performance Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
  • Monitor call quality, customer satisfaction, and agent productivity.
  • Develop strategies to enhance first-call resolution (FCR) and reduce average handling time (AHT).
  • Drive training and development initiatives to improve communication and service delivery.
  • Handle escalations and ensure timely resolution of customer concerns.
  • Collaborate with clients and stakeholders to ensure alignment on process requirements.
  • Prepare Management Information System (MIS) reports and share performance insights with management.
  • Implement process improvements to enhance efficiency and customer experience.
  • Maintain compliance with company policies, quality standards, and data security protocols.
Requirements:
  • Graduate or Postgraduate degree in any discipline.
  • 4–8 years of experience in Business Process Outsourcing (BPO) or call center environments, with at least 2 years in a managerial or supervisory role.
  • Strong expertise in voice process management, including domestic and international operations.
  • Excellent communication, coaching, and people management skills.
  • Hands-on experience with call center technologies, dialers, and reporting tools.
  • Ability to manage performance metrics like AHT, Customer Satisfaction (CSAT), FCR, and attrition.
  • Willingness to work in rotational shifts, including night shifts if required.


  • Bhavnagar, Gujarat, India beBeeProductivity Full time ₹ 3,60,000 - ₹ 7,20,000

    Operations DirectorJob Summary:We are seeking an experienced operations director to lead and oversee a project focused on improving efficiency and productivity.Key Responsibilities:Lead, supervise, and manage teams involved in the project.Monitor daily activities, ensure smooth execution of tasks, and resolve operational challenges.Prepare, review, and...


  • Bhavnagar, Gujarat, India beBeeManufacturing Full time ₹ 10,00,000 - ₹ 20,00,000

    Job Title: Production Operations DirectorThe role of a Production Operations Director is critical in ensuring the efficiency, safety, and productivity of a factory.Develop and implement production plans, schedules, and performance metrics to meet output targets on time and within budget.Lead, train, and supervise production staff across all facility...

  • Operations Director

    2 days ago


    Bhavnagar, Gujarat, India beBeeOperationsDirector Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Role: Operations DirectorOversee field operations and coordinate event schedules.Lead a team of photographers, cameramen, and field executives.Allocate resources effectively and manage the event schedule.Knowledge of Maharashtra geography is necessary, with a willingness to travel.Maintain and update data daily.Share reports as required by management.Key...


  • Bhavnagar, Gujarat, India beBeeMedical Full time ₹ 1,80,00,000 - ₹ 2,00,00,000

    Hiring for a leadership position as Director of Coding Operations.About the RoleThis is a full-time on-site position in Noida, requiring management skills, analytical abilities, team management, budgeting, and customer service to ensure efficient coding operations.Key Responsibilities:Management and budgeting of coding operationsAnalytical skills and...


  • Bhavnagar, Gujarat, India beBeeEngineer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Description">We are seeking a highly skilled Associate Director to lead and execute strategic projects, drive innovation, and foster a culture of continuous improvement. The successful candidate will be responsible for overseeing engineering operations, managing new product introductions, and ensuring seamless integration of engineering and project...

  • Managing Director

    4 days ago


    Bhavnagar, Gujarat, India beBeeStrategic Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Senior Operations Director PositionA seasoned executive with a proven track record in managing complex vessel operations is sought after to lead our team. The ideal candidate will possess at least 18 years of experience in strategic port management, encompassing equipment control, personnel supervision, and liaison with external agencies.Key...


  • Bhavnagar, Gujarat, India beBeeCustomerExperience Full time ₹ 2,00,00,000 - ₹ 3,00,00,000

    Job TitleWe are seeking a highly skilled Customer Experience Director to lead our customer-facing marketing operations. This role combines strategic planning with operational execution, ensuring seamless event delivery and measurable marketing results.About the RoleThis is an exceptional opportunity for a seasoned professional to drive customer engagement...


  • Bhavnagar, Gujarat, India beBeeCoding Full time ₹ 1,80,00,000 - ₹ 2,40,00,000

    **Job Overview**We are seeking a seasoned medical coding professional to lead our team as a Senior Director of Coding Operations. The ideal candidate will have over 17+ years of experience in managing large teams and possess strong leadership capabilities.**Key Responsibilities:**Oversight of daily operations, including workload management, staffing,...

  • Financial Director

    4 days ago


    Bhavnagar, Gujarat, India beBeeFinancial Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Financial DirectorThe role of the financial director will be to oversee the financial management and reporting of manufacturing operations.This position requires a deep understanding of manufacturing processes, cost accounting, and financial analysis to ensure accurate financial planning, budgeting, and performance evaluation.The ideal candidate...

  • Culinary Director

    4 days ago


    Bhavnagar, Gujarat, India beBeeCulinary Full time ₹ 18,00,000 - ₹ 20,00,000

    Executive Culinary DirectorWe are seeking a highly experienced Executive Culinary Director to lead our kitchen operations. This is an excellent opportunity for a skilled professional to take charge of menu design, food quality, and team management.Key Responsibilities:Oversee all day-to-day kitchen activities, ensuring seamless food preparation and...