
Debt Recovery Professional
4 days ago
The Senior Debt Recovery Specialist plays a pivotal role in ensuring timely recovery of outstanding dues. This involves managing high-value and complex accounts, assessing and monitoring customer credit risk, and mentoring junior collection agents to improve overall recovery performance and credit discipline.
Key Responsibilities:
- 1. Debt Collections Management
Handle a portfolio of priority accounts with overdue balances, ensuring maximum recovery through direct engagement with clients to negotiate payment terms, settlements, or repayment plans. Conduct thorough follow-ups via calls, emails, and written correspondence.
- 2. Credit Risk Monitoring
Review payment history and account behavior to identify early warning signs of potential defaults. Provide feedback to the credit team on customers showing increased risk and support credit analysts in periodic reviews of customer creditworthiness based on payment patterns and outstanding exposure.
- 3. Escalation Handling
Manage complex cases involving disputes, bounced payments, or high-risk clients, working closely with the legal team on accounts requiring formal recovery actions or notices.
- 4. Mentorship & Support
Support junior collection agents by providing guidance on collection strategies, risk flags, and client engagement techniques. Assist in training new hires on processes, systems, and effective collection methods.
- 5. Reporting & Documentation
Maintain accurate records of all interactions, agreements, recovery actions, and risk indicators in the system. Prepare weekly updates on portfolio performance, overdue trends, and potential problem accounts for the collections manager.
- 6. Cross-Functional Collaboration
Coordinate with the credit, finance, and sales teams to resolve disputes, review payment terms, and align recovery efforts with business goals.
Qualifications:
Bachelor's degree preferred; diploma or relevant certification in finance, business, or collections is an advantage. 3–5 years in collections, receivables management, or credit control, with exposure to credit risk assessment.
Skills & Competencies:
Strong interpersonal and communication skills. Persistence and resilience in high-pressure situations. Analytical mindset with the ability to identify risk patterns. Attention to detail and accuracy in documentation. Customer-focused approach while maintaining firmness on payment commitments.
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