Financial Crime Investigator

13 hours ago

Vizag, Andhra Pradesh, India beBeeDispute Full time ₹ 6,00,000 - ₹ 12,00,000
Job Description">

We are looking for experienced professionals to fill the role of Fraud and Dispute Analyst. The ideal candidate will possess strong knowledge of card network rules, excellent analytical skills, and the ability to manage high-volume case workloads efficiently and accurately.

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Key Responsibilities:

  • Review, investigate, and resolve fraud and dispute cases in accordance with Mastercard chargeback rules and internal policies.
  • Analyze transaction data and supporting documentation to determine case validity and liability.
  • Prepare and submit dispute case files, representments, and supporting evidence to Mastercard within required timeframes.
  • Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
  • Identify patterns and emerging fraud trends, escalating insights to fraud prevention teams.
  • Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
  • Support continuous process improvement and adherence to regulatory and card-network compliance requirements.]

Qualifications & Skills

  • 2-5 years of experience in fraud, disputes, or chargebacks (Mastercard experience required; Visa knowledge a plus).
  • In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
  • Strong analytical, problem-solving, and decision-making skills.
  • Ability to manage multiple cases simultaneously with strong attention to detail.
  • Excellent written and verbal communication skills.
  • Familiarity with fraud detection tools, case management systems, and regulatory requirements (Reg E, Reg Z preferred).]

Benefits

  • Experience working in financial institutions, fintechs, or payment processors.
  • Knowledge of both issuer and acquirer dispute processes.
  • Professional certifications in fraud or payments (e.g., CFE, CAFP) a plus.]

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