Recovery Specialist

17 hours ago

Amrāvati, Maharashtra, India beBeeCollections Full time ₹ 9,00,000 - ₹ 12,00,000

Loan Recovery Specialist

We are seeking a highly motivated and results-driven professional to join our team as a Loan Recovery Specialist. In this role, you will be responsible for driving recoveries on overdue loans with a focus on Personal Loans, Business Loans, and Auto Loan portfolios.

The ideal candidate will have 1–3 years of experience in collections or recoveries, preferably in PL, BL, or Auto loans with Banks/NBFCs/Fintechs/Collection agencies. Prior experience in tele-calling or collections call centers is essential.

Key Responsibilities:

  • Contact delinquent customers via calls to follow up on overdue payments.
  • Manage Business/Personal/Auto Loan portfolios across Days Past Due buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track Promise to Pay, callbacks, and payments.
  • Ensure compliance standards are met in customer communication and data handling.
  • Maintain a high standard of customer experience through professional respectful communication.
  • Prepare and update call records, daily reports, and portfolio performance metrics.

Required Qualifications:

  • Degree: Bachelor’s degree in any field
  • Experience: 1–3 years of experience in collections or recoveries, preferably in PL, BL, or Auto loans with Banks/NBFCs/Fintechs/Collection agencies.
  • Prior Experience: Prior experience in tele-calling or collections call centers is essential.
  • Certification: DRA Certification is preferred but not mandatory.
  • Languages: Fluency in Hindi and English (knowledge of additional regional languages is a plus).
  • Skills: Strong knowledge of recovery/settlement documentation and processes, negotiation, persuasion, conflict-resolution skills, problem-solving skills, time management, teamwork, adaptability, integrity, empathy, and ownership.

Key Competencies:

  • Customer-Focused: Customer-first approach with strong problem-solving skills.
  • Results-Driven: Ability to remain calm and effective under pressure.
  • Performance-Oriented: Consistent performance and target-oriented mindset.
  • Integrity: High level of integrity, empathy, and ownership.

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