Customer Support Technician

23 hours ago

Kannur, Kerala, India beBeeSupport Full time ₹ 5,00,000 - ₹ 6,50,000

Role Summary

We are seeking an experienced Service Desk Specialist to provide first-level technical support to end-users via phone, email, and in-person. As a key member of our team, you will be responsible for assessing and qualifying requests from end-users, diagnosing and troubleshooting hardware, software, and network issues, and providing adapted responses to user demands and needs.

  • Key Responsibilities:
  • Technical Support: Provide high-quality technical support to end-users via various communication channels.
  • Problem-Solving: Assess and qualify requests from end-users, diagnose and troubleshoot hardware, software, and network issues.
  • Communication: Communicate effectively with users to understand their technical issues and provide clear instructions and solutions.
  • Escalation: Escalate complex issues to senior technicians or other appropriate teams when necessary.

Requirements

To succeed in this role, you should have a basic understanding of computer hardware, software, and networking concepts, familiarity with Windows and/or Mac operating systems, and knowledge of common office software applications (e.g., Microsoft Office Suite).

  • Key Skills and Qualifications:
  • Computer Hardware, Software, and Networking Concepts: Basic understanding of computer hardware, software, and networking concepts.
  • Operating Systems: Familiarity with Windows and/or Mac operating systems.
  • Office Software Applications: Knowledge of common office software applications (e.g., Microsoft Office Suite).

Benefits

We offer a range of benefits, including competitive salary, opportunities for professional growth and development, and a dynamic work environment.

About Us

We value our employees and strive to create a positive and supportive work environment that encourages collaboration and innovation.

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