Support Technician

1 day ago

Kannur, Kerala, India beBeeTechnical Full time ₹ 7,49,721 - ₹ 12,41,449

We are seeking a highly skilled Technical Support Specialist to provide technical assistance to clients through various channels. The ideal candidate will have experience in troubleshooting software applications, hardware devices, and network connectivity issues.

The role involves maintaining accurate records of customer interactions using CRM software and meeting performance targets for quality metrics such as first-call resolution rate and average handling time.

Candidates should possess strong communication skills with excellent verbal and written English proficiency.

A minimum of 2-5 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended) for technical support is required.

Bachelor's degree in Any Technical Specialization is also a prerequisite.

Additionally, the ability to work rotational shifts including night shifts is essential.

  • Provide technical support to clients through phone, email, or chat.
  • Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity.
  • Maintain accurate records of customer interactions using CRM software.

Benefits:

  • Five days working from office
  • Cabs facility both side for hiring zone areas
  • Rotational Shift including night shift
  • Surety Bond
  • PREFERRED QUALIFICATIONS SAP/SuccessFactors knowledge

Desired Candidate Profile:

  • Strong communication skills with excellent verbal and written English proficiency
  • Ability to work rotational shifts including night shifts

We offer an equal opportunity employer environment where we evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please share your cv at srishti.gupta@niitmts.com.

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