Senior ITSM Solutions Architect

2 weeks ago


Remote, India Growing Consulting Firm Full time

About Our Company
Growing Consulting Firm is a dynamic and forward-thinking organization dedicated to delivering exceptional solutions to our clients. With a strong emphasis on innovation and customer satisfaction, we continue to grow and expand our services to meet the evolving needs of the market.

Job Title: Senior ITSM Solutions Architect

Estimated Salary Range: $120,000 - $180,000 per annum, depending on experience

About the Role

We are seeking an experienced Senior ITSM Solutions Architect to lead the implementation and configuration of ServiceNow solutions. As a key member of our team, you will be responsible for designing and configuring workflows, business rules, UI policies, and notifications to optimize ServiceNow for ITSM processes.

Key Responsibilities

  • Lead end-to-end implementation and configuration of ServiceNow solutions
  • Work closely with SNOW Product Owners to gather requirements and create detailed project plans
  • Design and configure workflows, business rules, UI policies, and notifications
  • Conduct thorough testing of configurations and customizations
  • Provide technical guidance and mentorship to support team members
  • Partner with internal teams and external vendors to resolve complex technical issues
  • Stay up-to-date with the latest ServiceNow releases and identify opportunities for enhancement

Requirements

  • Bachelor degree in Computer Science, Information Technology, or a related field (or equivalent experience)
  • 6-10 years of experience working with ServiceNow in a developer and administrator capacity
  • Proven experience in leading and managing ServiceNow projects
  • In-depth knowledge of ITSM best practices and principles
  • Strong understanding of ServiceNow configuration options and customization capabilities
  • Excellent analytical and problem-solving skills
  • Experience working in a cross-functional environment
  • Strong communication, collaboration, and interpersonal skills

About You

You will thrive in this role if you have a strong passion for technology and a keen eye for detail. As a senior leader, you will be responsible for driving innovation and growth within our organization. If you are a motivated and results-driven individual who is looking for a challenging opportunity, we encourage you to apply.



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