Freshworks Itsm Implementation
3 months ago
Job Overview:
Key Responsibilities:
Freshworks ITSM Implementation: Lead end-to-end implementation of Freshworks ITSM solutions, including setup, configuration, and customization to meet client-specific business requirements.
Requirement Gathering & Analysis: Work closely with clients and internal teams to gather and analyse requirements, translate business needs into technical solutions, and align Freshworks ITSM features accordingly.
Solution Design: Design ITSM workflows, processes, and automations that streamline IT operations, including incident management, problem management, change management, service request, and asset management.
Training & Support: Provide training and support to end-users and IT teams to ensure a smooth transition and high adoption of the Freshworks ITSM platform.
Testing & Quality Assurance: Conduct thorough testing of configurations and workflows to ensure quality, efficiency, and compliance with best practices.
Documentation: Create detailed documentation for implemented solutions, including process diagrams, configuration guides, and operational procedures.
Post-Implementation Support: Offer ongoing support and troubleshooting to clients post-deployment to address any issues and ensure continuous optimization.
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or related field.
3-5 years of hands-on experience with Freshworks ITSM or similar platforms.
Strong understanding of ITIL framework and ITSM best practices.
Proven experience in implementing ITSM solutions, including service desk, asset management, and change management.
Ability to configure and customise Freshworks ITSM modules and automate workflows.
Knowledge of APIs, scripting, and system integrations.
Excellent communication and interpersonal skills to interact with stakeholders, both technical and non-technical.
Problem-solving attitude with strong attention to detail.
Certification in Freshworks or ITIL is a plus.
Preferred Skills:
Experience in project management and handling multiple client implementations.
Familiarity with other ITSM tools like ServiceNow, Jira Service Management, or Zendesk is a plus.
Experience in data migration and reporting within Freshworks.
Pay: ₹30,000.00 - ₹50,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 2 years (required)
Work Location: Remote
**Speak with the employer**
+91 9562439181
-
Freshworks Implementation Expert
3 months ago
Remote, India Bochdale Solutions Pvt Ltd Full time**Key Responsibilities**: - Lead the implementation of Freshworks ITSM solutions for clients, including system configuration, workflows, and integrations. - Engage with customers to gather requirements, understand their ITSM needs, and provide tailored solutions. - Configure Freshworks modules (incident, problem, change, service request, asset management,...
-
BMC Remedy Helix Application Engineer
1 week ago
Remote, India Coders Brain Technology Private Limited Full timeJob Description - BMC Remedy Helix application - BMC with helix and latest version of BMC remedy.- Experience in BMC Remedy Helix application 20.x and above - Experience across all BMC Remedy ITSM modules and integrations - Expertise in creating and modifying Remedy server objects: Forms, Menus, Active links, Active link guides, filters, Filter guides,...
-
Senior ServiceNow Developer
1 month ago
Remote, India Derive Recruiting Full timeWe are looking for immediate joiners who can join within 15 days for Senior Servicenow developer position for Remote Job Description : We are looking for a highly skilled Senior ServiceNow Developer to join. The ideal candidate will be responsible for designing, developing, and implementing solutions on the ServiceNow platform, focusing on ITSM, HRSD, and...
-
Anywhere in India/Multiple Locations/Remote/Trivandrum/Thiruvananthapuram QBrainX Full timeJob Title : ServiceNow Developer - ITSM / ITOM / ITBM (SPM) Experience Required : 4+ Years Job Location : Remote Job Description : We are seeking a skilled and motivated ServiceNow Developer to join our dynamic team. The ideal candidate will have hands-on experience with the ServiceNow Application Suite, including ITSM, ITOM, and ITBM, and a strong...
-
ServiceNow Architect
1 month ago
Remote/Bangalore/Hyderabad/Chennai, India LanceSoft, Inc Full timeLocation : Bengalure, Hyderabad, Chennai (HYBRID). Experience : 10-12 Years. Notice Period : Immediate to 1 Week. Primary Skills : - Responsible for designing and configuring architectural solutions in ServiceNow and will be responsible for driving the overall implementation.- Design and architect projects involving ITSM, ITOM, Integration Hubs involving...
-
ServiceNow Developer/Senior Developer
2 months ago
Remote, India Praxis Consultants Full timeJob Description : We are looking for an experienced ServiceNow Developer to join our team. The ideal candidate will have hands-on experience with ITSM OR CSM OR OMT OR TSM modules within ServiceNow, and a solid understanding of product offerings, service/resource specifications, and decomposition rules. The role requires expertise in developing and...
-
Remote/Hyderabad/Coimbatore, India QBrainX Full timeRole : ServiceNow Solution Architect Experience Level : 7 yearsJob Location : Remote / Coimbatore / HyderabadJob Summary : ServiceNow Solution Architect plays a lead role in the delivery of ServiceNow Implementation projects and driving strategic transformation change of ITIL solution deployment. Responsible for the overall architecture, design,...
-
Servicenow Mobile App Architect
7 months ago
Remote, India Talent Corner HR Services Private Limited Full timeResponsibilities: Very good experience in **REST and SOAP-based integration, scripted REST and SOAP API **creation Experienced in defining coding standards, leading upgrades, health scans Prior experience in leading technical governance boards and solution reviews Ability to design end-to-end solutions to customer requirements Support Virtual Agent...
-
Service Now Architect
7 months ago
Remote, India TAKSH GROUP Full time**ServiceNow ITOM Architect** **Description** - Possess deep expertise in the ServiceNow platform, including hands-on experience in ITOM with Orchestration and Cloud Lifecycle Management - Provide High-Level Design and specifications for ServiceNow implementation, ensuring alignment with business objectives. - Strong understanding of ITIL processes and best...
-
Highly Skilled ServiceNow Developer Position
3 weeks ago
Remote, India Derive Recruiting Full timeSenior ServiceNow Developer Role">We are seeking an experienced Senior ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform.The ideal candidate will focus on ITSM, HRSD, and Integration Hub modules, ensuring seamless integration and efficient process management.Main Responsibilities:Developing and maintaining ServiceNow...
-
Tribal Sits Application Support
7 months ago
Remote, India RARR Technologies Pvt Ltd Full timeA SITS Support engineer must have at least 2-3 years SITS development experience within Higher Education and/or University and will have strong knowledge and experience of developing through all core SITS functions/implementation lifecycle. - A good understanding of the data structures of SITS platform. - Must have worked to support the management and...
-
IT Cmdb Administrator
2 days ago
Remote, India eBay Inc. Full timeeBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world. Looking for a company that inspires passion, courage and imagination, where you can...
-
Servicenow Discovery Administrator
7 months ago
Remote, India BTREE SOLUTIONS. Full time**Job Title: ServiceNow Discovery Administrator** **Location: Offshore (Remote)** **Job description** In addition to supporting all phases of the discovery lifecycle, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical and training. **Minimum Job Requirements:** 7+...
-
Aiops in Itom
7 months ago
Remote, India Divine hiring Full time**Urgently looking for an AIOPS in ITOM.** Location: Remote Timings: US timezone (8 AM EST - 5 PM EST) Job type: Part time Salary based on the skills and experience. **Requirements**: - Must be ServiceNow CSA and CIS Event Management certified. Preferably ServiceNow, Moog Soft, Splunk etc. - Must have experience in implementing event management...
-
Servicenow Discovery Administrator
7 months ago
Remote, India BTREE SOLUTIONS. Full time**Job description** **Job Title: ServiceNow Discovery Administrator** **Location: HYD - Offshore (Remote)** **The Work** In addition to supporting all phases of the discovery lifecycle, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical and training. **Minimum Job...
-
Success Operations Coordinator
7 months ago
Remote, India HighLevel Full time**About HighLevel**: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their...
-
IT Service Management Expert for QBrainX
2 weeks ago
Remote/Hyderabad/Coimbatore, India QBrainX Full timeJob OverviewWe are seeking an experienced IT Service Management expert to join our team at QBrainX as a ServiceNow Solution Architect. This is a key role in driving the delivery of ServiceNow Implementation projects and leading strategic transformation change of ITIL solution deployment.About the RoleThe successful candidate will play a lead role in...
-
Remote/Coimbatore/Hyderabad, India QBrainX Full timeJob Title : ServiceNow Specialist (Virtual Agent and Knowledge Management)Exp level : 5 yearsJob location : Remote / Coimbatore / HyderabadJob Summary : The Virtual Agent and Knowledge Management Specialist is a key role responsible for the ongoing development, optimization, and governance of virtual agent solutions and knowledge management processes...
-
Noc Supervisor
7 months ago
Remote, India AHEAD Full timeAHEAD is a Data Center Infrastructure partner, providing clients with the resources and insight to overcome any technical obstacle, enabling business agility and success. Combining innovative technologies with documented best practices, our highly trained technical team will help you assess, design, implement and run your next-generation environment. The...
-
Senior Cloud Architect for IT Service Management
3 weeks ago
Remote/Bangalore/Hyderabad/Chennai, India LanceSoft, Inc Full timeWe are seeking a highly skilled Senior Cloud Architect to lead our team in implementing robust IT Service Management solutions on the cloud. The ideal candidate will have extensive experience designing and configuring architectural solutions in cloud-based platforms, driving overall implementation and integration.Key Responsibilities:Design and architect...