Enterprise Software Support Leader

19 hours ago

Agra, Uttar Pradesh, India beBeeLeadership Full time US$ 1,50,000 - US$ 1,70,000
Job Description

We are seeking a seasoned professional to lead our application support, manage services and cloud support teams, and provide guidance and support to ensure effective project execution.

The successful candidate will develop and maintain strong relationships with clients, understanding their needs and aligning services to meet their expectations. Key responsibilities include:

  • Leading and managing application support teams, ensuring timely resolution of issues and exceeding client satisfaction targets.
  • Developing and maintaining relationships with clients, identifying new opportunities for growth and delivering value-added services.
  • Ensuring early identification and reporting of possible product defects, collaborating with implementation teams and communicating findings to the product development team for continuous improvement.
  • Defining and implementing service delivery strategies, ensuring efficient processes and timely project completion.

Benefits: The role offers a range of benefits, including:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance, retirement planning, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career progression.

About Us: We are a global organization dedicated to providing exceptional customer experiences through innovative solutions and best-in-class support.

Requirements: To be considered for this role, you will need:

  • Proven experience in application support, preferably in a leadership or management capacity.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.

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