Production Support Engineer

8 hours ago

Hyderabad, Telangana, India beBeeTechnical Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Job Overview

The role of a Production Support Engineer is critical to ensuring the smooth operation of our digital systems. In this position, you will play a key part in detecting and resolving issues related to application, infrastructure, and potential security incidents.

As a skilled engineer with deep troubleshooting skills, you will be responsible for providing primary operational support for multiple large, distributed software applications.

You will work closely with cross-functional teams to implement permanent fixes and establish regular KPIs, metrics useful for measuring performance, SLA, stability, and customer satisfaction.

Key Responsibilities:
  • Develop and monitor various monitoring dashboards to detect problems and provide actionable alerts.
  • Employ troubleshooting skills to improve availability, performance, and security to ensure services are designed with 24/7 readiness.
  • Perform in-depth postmortem on production incidents to assess effective business impact.
  • Create dashboards and alerts for monitoring the platform and define key metrics and service level indicators.
  • Will participate in the 24/7 on-call rotation.
  • Automate toil by building software and automation for seamless application deployment and third-party tool integration.
  • Analyze major incidents and work towards a permanent fix in collaboration with other teams.
Requirements:
  • Education: 4-year degree in Computer Science, Information Technology, or related field.
  • Experience: Minimum 5 years of experience as a production support role supporting large-scale SAAS Production B2C or B2B Cloud Platforms.
  • Hands-on problem-solving and troubleshooting.
  • Knowledge and skills general and technical: Minimum 5 years of experience as a production support role supporting large-scale SAAS Production B2C or B2B Cloud Platforms.
  • Good understanding on applications developed using Java, TypeScript, Python.
  • Hands-on Azure Cloud experience particularly with AKS, API management, Service Bus, Azure Functions.
  • Proficiency in monitoring, APM, and profiling tools: Splunk, Prometheus, Grafana.
  • Working experience with containers, Kubernetes, and Helm.
  • Functional knowledge of Cloud Network, Firewalls, Ingress, and Egress controllers, Service Mesh.
  • Good understanding of Argo CD, GitLab, CICD, Terraform, Infrastructure as Code.
  • Strong communication skills and ability to explain technical concepts clearly.
  • A willingness to dive into understanding, debugging, and improving any layer of the stack.

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