
Employee Concerns Manager
3 days ago
We're seeking a proactive and empathetic individual to manage employee and stakeholder concerns with professionalism, discretion, and care.
This role involves handling formal grievances and complaints, conducting impartial investigations, mediating between parties, and ensuring compliance with internal policies and applicable labor laws.
- Manage all formal grievances and complaints in accordance with established protocols.
- Conduct thorough investigations through interviews, data collection, and documentation.
- Mediate between parties to reach fair and timely resolutions.
- Ensure adherence to internal policies and relevant labor laws.
- Provide guidance on grievance handling procedures to employees and management.
- Identify recurring patterns and suggest process or policy improvements.
The ideal candidate will have a degree in Human Resources, Law, Psychology, Business Administration, or a related field, along with 1–2 years of experience in conflict resolution, employee relations, or a similar role. They will possess strong negotiation and investigative skills, ability to remain objective and unbiased, high levels of discretion, confidentiality, and professionalism, as well as excellent written and verbal communication skills.
What We Offer:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
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