Customer Service Representative
3 weeks ago
We are seeking a dedicated and empathetic individual to join our team as a Customer Support Associate. As a key member of our customer success unit, you will play a vital role in delivering exceptional support experiences that foster loyalty and trust with our users.
In this dynamic role, you will be responsible for addressing inbound customer queries over calls and emails, ensuring timely resolutions, and escalating complex issues to higher levels of support when necessary.
To excel in this position, you should possess strong written and oral communication skills in English, as well as proficiency in basic computer skills and CRM solutions like Zendesk or Freshdesk. A working knowledge of Google Drive and Microsoft Office is also beneficial.
A minimum of 1-3 years of experience in a BPO or customer redressal role is preferred, but not mandatory. If you have a passion for providing top-notch customer service and are comfortable working in a fast-paced environment, we encourage you to apply.
Key Responsibilities:- Address inbound customer queries over calls and emails
- FOLLOW UP WITH INTERNAL TEAM/MERCHANT PARTNERS AND WITH USERS TO ENSURE RESOLUTIONS WHEREVER NECESSARY
- Maintain response and resolution time allocated by the organization
- Escalate complex issues to higher levels of support
- Identify and report on trends and patterns
- Provide feedback and suggestions for improvement
- An estimated salary of $40,000 per annum, commensurate with your level of experience and qualifications
- The opportunity to work with a dynamic and growing company like Playo
- A chance to develop your skills and advance your career in customer support
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