Content Developer and Technical Specialist

The Technical Content Specialist on our team aims to make a daily impact by:

• Prioritizing teamwork and collaboration. We know that together we can achieve more than individually. We are respectful, inclusive, and courageous. We also believe in having fun while working together.
• Embracing a growth mindset and learning from failures. We know that everything won't be perfect the first time. We take calculated risks, learn from our mistakes, support each other, and try again.
• Focusing on the value of our work. Our goal is to help customers succeed. We do this through simplified onboarding, intuitive help in our applications, and providing customers with the content they need when they need it. When we do this, we make their lives better, which has intrinsic meaning. We also contribute to making connectivity possible from anywhere to anywhere.

We are seeking a skilled Technical Writer and Content Developer to join our team. In this role, you will create customer-focused content, including comprehensive concepts, examples, tasks, reference information, and in-product guidance for our cloud services, automation, and Network Management products. You will also have opportunities to lead technical documentation projects. The role requires the ability to grasp and translate complex technologies into easy-to-use content for our customers.

The ideal candidate is a persistent self-starter with strong collaborative skills who also has an interest in leading technical documentation projects. This ideal candidate enjoys continuous learning and professional growth and can excel in a fast-paced, highly technical working environment.

• Design, develop, deliver, and maintain customer-facing, best-in-class user content.
• Produce a range of deliverables, including concepts and tasks for networking features, in-product content, installation instructions, illustrations, video scripts, course modules, and more.
• Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs.
• Analyze specifications and product descriptions and recommend the best documentation approach.
• Learn the customer experience through hands-on usage of our cloud networking products.
• Follow established style and process guidelines to provide consistency and completeness.
• Lead technical documentation efforts with a small number of technical writers, in an environment with defined stakeholders and established processes.

This role offers the opportunity to work with advanced software products and to make a meaningful impact on customer success. If you have a passion for creating high-quality content and enjoy working in a collaborative environment, we encourage you to apply.

To be successful in this role, you will need:

• Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content, preferably for advanced software products.
• 5+ years of experience producing technical content.
• BA/BS in Technical Writing, English, Computer Science, or related degree or comparable experience.
• Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology.
• Ability to research complex technical concepts (independently and collaboratively).
• Familiarity with XML authoring, content management, and courseware development tools.
• Strong problem-solving skills: ability to make progress with less-than-complete information.
• Excellent communication and collaboration skills.

We also prefer candidates with:

• Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud-services.
• Hands-on experience with networking technologies such as cloud networking, routing, switching, data centers, or network security.
• Familiarity with DITA/XML authoring principles and content management concepts.
• Familiarity with Markdown and MS PowerPoint for authoring content.
• Experience leading technical documentation efforts with multiple writers.
• Familiarity with program management methodologies and systems such as Agile and JIRA.
• Familiarity with the Juniper Junos OS.
• Industry network certifications.
• Some experience with one or more modern content concepts such as Search Engine Optimization (SEO), developing scripts for instructional videos and multimedia productions, writing microcopy, User Experience (UX), illustrations and animations, digital publishing, content/web analytics, and more.

Please send your resume to the specified contact if you believe this job description fits your profile.